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英: There are numerous variations as to how a business call might proceed. Following are some examples: Salutation ● Good afternoon Identification ● This is Jane at ABC Corporation ● ABC Corporation. Solanis here. ● Jane Solanis. ABC Corporation. (it’s acceptable to state either your first or last name only, or both) Offer of Service ● What can I do for you? ● Can I help you? ● Who would you like to speak to? Responses ● May I speak to… ● Please hold. ● She’s in a meeting. ● He’s out of town. ● She’s unavailable right now. ● May I take a message? ● Can you tell me when … will be in? ● Please have … call me back. 中: 商务电话会根据具体情况,有多种应答和问候方式。看看下面的例子: 招呼 ● 下午好。 身份确认 ● 我是Jane,这里是ABC公司。 ● ABC公司,我是Solanis。 ● Jane Solanis, ABC公司。 (说出你的名或姓,或是都说出来也可以。) 提供服务 ● 我能帮你做什么? ● 需要帮助吗? ● 请问你找谁? 回答www.51education.net ● 我想和……通话。 ● 请稍等。 ● 她在开会。 ● 他出城了。 ● 她现在不太方便接电话。 ● 要留口信吗? ● 你能告诉我…什么时间在吗? ● 请……给我回电话。
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