Even through the business operation management is different from governance, but we also can use some operation management method on government administration. The principle of management is the same.

Today, government is facing more and more challenge on management. Government must improve its management to increase efficiency. The requirement of Public to government is becoming more and more strict. Government must pay more attention on its service quality, must improvement its management process to create more and more high quality service. Operation management is also useful.

The follow case give a example on how government department using operation management principle for efficient governance.

Introduction and background

The Shenyang environmental protection bureau is the Shenyang muinicple government environmental protection administrative department, it had been established in 1979. Its main responsibility is, according to the relevant law and the administrative rules and regulations, implement unification surveillance management to the whole city environmental protection work, prevent and control pollution and other environmental damages, protect and improve living conditions and the ecological environment, promote economy and the society development continues, coordination and health.

An extremely important work responsibility of the bureau is: Provides the environmental protection service to the whole city people, solves environmental problem which they faced. Range of service 13,000 square kilometers, service population 7.2 million.

Along with the lives of the people level enhancement, people need more and more environmental service, the Shenyang environmental protection bureau receives every year the environment service request, from 10 year ago several hundred, rises present nearly ten thousand.

How enhances the environment service and the environment management efficiency and the level, was most urgent problem which the Shenyang environmental protection bureau faced recently several years.

2000 year's end, along with the new bureau chief's getting to work, the Shenyang environmental protection bureau have established the new leadership, in order to adapt China to join WTO, the new leadership begin to reform the Shenyang environmental protection bureau traditional management way , attempts with the new operation management idea to enhance government manages efficiency.

Weakness of the traditional management

At the beginning of 2001, a management meet was held on the bureau, all of the staff attended. At the meeting, the leadership of the bureau made the decision of reform, and sent a survey form to everyone to collect advices. The leadership thought that is necessary to find the weakness of the bureauˇs management. They think the bureau must use some lean production idea on its management. They must find the waste of the job at first. One month later, by collecting advice of everyone, the new leadership has discovered that the Shenyang environmental protection bureau tradition management pattern has seven kinds of wastes in the management: